Privacy Policy
Last updated: February 2026
1. Introduction
The business ΔΗΜΗΤΡΙΟΣ ΚΟΥΤΣΟΥΒΕΛΗΣ ΤΟΥ ΓΕΩΡΓΙΟΥ (DIMITRIOS KOUTSOUVELIS SON OF GEORGIOS), trading as DASH EXPRESS (hereinafter "DASH"), respects and protects the personal data of its users.
We take all necessary technical and organisational measures to protect data against loss, unauthorised access, alteration or leakage.
DASH operates as an intermediary for transport services and may transfer the necessary data to partner courier and transport companies, customs partners and technology providers solely for the performance of the services.
2. What is the GDPR
The General Data Protection Regulation (GDPR – EU Regulation 2016/679) is the legal framework that governs the processing of personal data in the European Union.
3. Data Controller
ΔΗΜΗΤΡΙΟΣ ΚΟΥΤΣΟΥΒΕΛΗΣ ΤΟΥ ΓΕΩΡΓΙΟΥ
Address: El. Venizelou 82B, 38221 Volos, Greece
Email: info@dashexpress.gr
Phone: 2114447057
Website: dashexpress.gr
For data protection matters:
Email: dpo@dashexpress.gr
Communication regarding GDPR requests takes place exclusively by email, to ensure the proper identification and recording of requests.
4. What data we collect
We collect only the data that is strictly necessary:
- Contact details (name, address, email, phone)
- Sender and recipient details
- Shipment details
- Payment and transaction data (through secure third-party payment providers)
- Website usage and traffic statistics data
- IP address, device type, browser and basic technical data
- Communication data via WhatsApp, email or contact forms
5. How we use your data
The data is used for:
- Performing transport services
- Communicating with you
- Customer support
- Improving our services
- Calculating shipping costs and providing quotes
- Monitoring and optimising advertising activities
- Analysing website usage and improving the user experience
- Preventing fraud, malicious use or unauthorised transactions
- Sending updates (only with consent)
6. Legal Basis for Processing
Processing is based on:
- Performance of a contract
- The legitimate interest of the business
- Consent (where required)
7. Data Transfers
Data may be transferred to:
- Partner courier and transport companies
- Third-party partners (e.g. IT providers)
- Payment providers
- Analytics and advertising tool services
- Cloud hosting and technical support services
Transfers are always made under appropriate data protection agreements.
Some partners may be located outside the European Economic Area. In such cases, appropriate data protection mechanisms are applied in accordance with the GDPR.
8. Cookies & Tracking Technologies
The website uses cookies and similar technologies for its proper operation, traffic analysis and improving the user experience.
Third-party tools such as Google Analytics, Google Ads and the Meta/Facebook Pixel may be used for statistical and advertising purposes.
Users can manage their cookie preferences through the relevant consent banner.
9. Retention Period
Data is retained:
- For as long as the business relationship lasts
- For as long as required by law
- For tax, accounting and commercial purposes
- For handling possible legal claims or disputes
- Until consent is withdrawn (where applicable)
CVs are retained for up to 12 months.
10. User Rights
You have the right to:
- Access your data
- Rectification
- Erasure
- Restriction of processing
- Data portability
- Withdraw consent
- Object to processing
- Lodge a complaint with the Hellenic Data Protection Authority
To exercise your rights: dpo@dashexpress.gr
11. Data Security
DASH applies modern technical and organisational security measures to protect personal data against unauthorised access, loss, alteration or misuse.
Although reasonable protective measures are taken, no method of transmitting or storing data over the internet can be considered completely secure.
12. Profiling
Limited automated data processing or profiling may take place for the purposes of statistical analysis, service improvement and displaying more relevant advertisements.
This processing takes place only where permitted by applicable law and, where required, with the user's consent.
13. Policy Changes
This policy may be amended. Changes are published on the website.
14. Contact
For any questions about this Privacy Policy or the processing of personal data, you can contact us at info@dashexpress.gr or dpo@dashexpress.gr.